Frequently Asked Questions:

Yes.  We have a 48-hour cancellation policy. When a client books an appointment with us, that time is reserved for that client alone.  The Organizer assigned that Client is unavailable to work for any other Client that day.  If a client needs to cancel an appointment, please give us at least 48-hours advance notice. If the client does not give proper cancellation notice prior to a scheduled appointment (with the exception of a true emergency), the fee for the entire session will be charged and must be paid in full prior to the scheduling of any further appointments.

Yes.  It is difficult for a professional organizer to make decisions for you on what things will be purged, donated or kept.  If on the first visit, the client and the organizer discuss the specifics on what is to be done in detail, then it’s up to the client and organizer if they feel comfortable if the client is not home while the project is being done.

No.  Our minimum package is for 5 hours with one organizer.

We will travel up to 1 hour without a travel fee charge.

We do our very best to understand our client’s needs and outcomes in advance, therefore, there should be no reason for services to be refunded. 

There is no way to tell you exactly how long any one job will take. There are a lot of factors that make up the time of the client’s project. We can usually give you a realistic estimate after the client’s initial visit with us. 

No.  We usually don’t purchase materials for the first session unless it’s for a moving project (boxes/tape/bubble wrap). We often find that it is easier to purchase products once we have gotten a feel for the space and proper measurements.